The Emerald House Lisbon - Curio Collection By Hilton

Payment and cancellation policy

When you make a purchase with bnetwork, you agree to accept these Terms and Conditions.

1. Deposit Requested

The full prepayment of all the nights reserved is requested within 7 days of booking.

Your reservation will not be confirmed until the full amount in cleared funds for the reserved rooms is received by bnetwork. If your payment is not received 7 days after the booking date, your room(s) may be released back into the booking system for resale.

Please kindly note that some hotels may require a minimum stay. In such cases, this will be indicated in the room rate section of the hotel.

Kindly note that a 2% administrative fee will be automatically added to all payments.

2. Accommodation Cancellation Policy

Accommodation cancellations must be communicated to bnetwork in writing via email to jordan.bretey@bnetwork.com. Cancellation charges may apply as stipulated below:

- In case of cancellation or a shortened stay request received before March 30, 2026, the amount paid will be refunded via the original method of payment. 

- In case of cancellation or a shortened stay request received between March 31 and May 30th, 2026, a 50% penalty will be applied.

- In case of cancellation or a shortened stay request received from May 31th, 2026, the total amount paid will be kept.

 

Cancellation fees cannot be used to credit another booking or another night and are non-refundable.

Rooms that are left unoccupied 48 hours after the check-in date will be released back to the Hotel and no refund will apply.

Name changes are without restrictions.

3. Accommodation Invoicing Process

- bnetwork collects deposits for all reservations. 
- Payments will then be transferred in full to the relevant Hotel(s).
- You will receive an accommodation confirmation upon receipt of the full payment, but you will not be provided with an official invoice from bnetwork for your accommodation. Your payment to bnetwork will appear as a deduction on the final invoice issued by your Hotel upon check out. The balance due on the final invoice will have to be settled directly with your Hotel before departure.